Pass Purchase Terms and Conditions
OUR AGREEMENT WITH YOU
When you purchase a Pass on our website, the following conditions apply to your purchase (which also constitute our agreement with you):
- The Pass purchase conditions (below).
- The refund and exchange conditions (below).
- The Pass usage conditions.
- The privacy and cookie policy.
- Any additional conditions presented to you before your purchase.
It is important that you accept all conditions before your purchase. If you do not accept any of our conditions, you should not purchase a Pass on our website. If you have any questions regarding our conditions, please contact our customer service.
Was your train delayed or canceled, or did you miss a connection? Check the Interrail delay compensation policy to see what compensation and refund you may be entitled to claim.
Not entirely satisfied with your purchase? Check our refund and exchange policy to see what options are available to you.
This summary is provided for informational purposes only. It is not part of our agreement with you.
Please read these terms and conditions carefully before purchasing your Pass. They contain important information about your rights and obligations.
Table of Contents
- 1 - DEFINITIONS ⬇️
- 2 - APPLICATION ⬇️
- 3 - ABOUT RAILEE ⬇️
- 4 - OFFER AND ACCEPTANCE ⬇️
- 5 - ELIGIBILITY CONDITIONS FOR PURCHASING A PASS ⬇️
- 6 - THE PASS HOLDER ⬇️
- 7 - PASS DELIVERY ⬇️
- 8 - ACTIVATION DATE ⬇️
- 9 - PASS USAGE ⬇️
- 10 - CHILD AND COMPANION PASS ⬇️
- 11 - REFUNDS AND EXCHANGES ⬇️
- 12 - RAILEE LIABILITY ⬇️
- 13 - MISCELLANEOUS CONDITIONS ⬇️
1 - DEFINITIONS
1.1 - Detailed Definitions
Railee, we, our, us: refers to TRAINXEUROPE SAS. You, your: any person who purchases or proposes to purchase a Pass under the Offer. Account: your personal account on the Website. Agreement: the agreement concluded between you and us by which you accepted our Offer for the purchase of one or more Passes.
2 - APPLICATION
2.1 - Scope of Application
These Pass Purchase Terms apply to and govern the Offer and purchase of a Pass on our Website and the Agreement.
2.2 - Review of Terms
You can review these Pass Purchase Terms on our Website before accepting the Offer. You must read these Pass Purchase Terms carefully to see if the Pass is the right product for you. If you do not accept all our terms, you must not purchase a Pass.
2.3 - Inconsistency of Terms
Unless stated otherwise, in case of inconsistency between the terms set out in these Pass Purchase Terms and any information on our Website, the term or information that is most favorable to you will apply.
3 - ABOUT RAILEE
3.1 - Railee as Intermediary
We act as an intermediary for the sale of Passes on behalf of Interrail.
3.2 - Railee is Not a Railway Company
We are not a railway company and do not provide or operate any passenger transport services ourselves. We also have no control over or influence on the operations of any of the Participating Companies. However, we work closely with the Participating Companies to enable Pass Holders to use their Pass on passenger transport services operated by the Participating Companies.
4 - OFFER AND ACCEPTANCE
4.1 - Required amount to purchase a Pass
All prices, fees and costs communicated by the Website include (local) taxes and are communicated to you before the conclusion of the Agreement. If any other costs are fixed and unavoidable, they will be included in the purchase price of the Pass. Payment can be made in any of the currencies available on our Website. The purchase of the Pass does not include Seat Reservations, which must be made separately.
4.2 - Promotional Passes
From time to time, as part of commercial promotions, we offer Passes at reduced prices. These commercial promotions may also include conditions that are in addition to the conditions set out in the Pass Purchase Terms.
4.3 - Delivery fees
Delivery of a mobile Pass is free.
4.4 - Firm offer
The Offer is legally binding on us, except in cases where there is a manifest error or fault in the Offer. We may modify or withdraw the Offer at any time before you accept it.
4.5 - Offer acceptance
Acceptance of the Offer can only be made on the Website by paying the purchase price of the Pass. Your acceptance will be effective when you have made the payment and we have received it.
5 - ELIGIBILITY CONDITIONS FOR PURCHASING A PASS
5.1 - Additional requirements and restrictions
You expressly acknowledge that there are additional eligibility conditions and restrictions on the use of a Pass, including requirements based on age and country of residence.
5.2 - Purchases for others
You can purchase one or more Passes on behalf of one or more other natural persons.
6 - THE PASS HOLDER
6.1 - Designation of the Pass Holder
Before accepting the Offer, you must designate a natural person as Pass Holder for each Pass you intend to purchase. To do this, you must fill in the traveler's information before accepting the Offer. The traveler's information includes their title, first name, last name, date of birth and country of residence.
6.2 - Acceptance of conditions by the Pass Holder
When you designate another natural person as Pass Holder, you declare that the Pass Holder in question has read and accepts the conditions.
6.3 - Non-transferability of a Pass
A Pass cannot be transferred from one Pass Holder to another natural person.
6.4 - Errors in traveler information
For Mobile Passes, if you make a minor or obvious error when entering traveler information, you must ask Customer Service to correct this error.
6.5 - Change country of residence
For Mobile Passes, if the Pass Holder's country of residence changes after the Pass is issued, you must ask Customer Service to update the country of residence.
6.6 - Proofs in support of rectification
If you request a rectification or modification, we may ask you to provide supporting evidence to verify that the rectification or modification does not result in the transfer of the Pass.
7 - PASS DELIVERY
7.1 - Mobile Pass
We will send you an order confirmation email to the email address associated with your account. You will need to follow the instructions to retrieve and activate the Pass via the Rail Planner app.
8 - ACTIVATION DATE
8.1 - How to activate your Pass
To learn how to activate a Mobile Pass, please refer to your order confirmation email and/or the Pass Usage Terms.
9 - PASS USAGE
9.1 - Compliance with Pass Usage Terms
All Pass Holders must use their Pass in strict compliance with the Pass Usage Terms. You and all persons you designate as Pass Holders expressly acknowledge that the mere possession of a Pass does not constitute a contract of carriage.
9.2 - Travel Documents
It is your responsibility to ensure that you have the necessary travel documents and visas for travel within the Pass network. This responsibility also applies to any person you designate as a Pass Holder.
10 - CHILD AND COMPANION PASS
10.1 - Child Pass (for children aged 0-11)
The Child Pass is intended for children aged 4-11. You can order up to two (2) Child Passes free of charge per Adult Pass. Child Passes are issued in the same form as the corresponding Adult Pass.
10.2 - Free Companion Pass
If the Pass Holder uses their Pass as a Person with Reduced Mobility, a free Pass can be requested for a natural person who will accompany the Person with Reduced Mobility. The person designated as the Free Pass Holder must be at least 17 years old.
11 - REFUNDS AND EXCHANGES
11.1 - Mobile Pass Refund Conditions
Your Mobile Pass (excluding promotional Pass) can be refunded and exchanged according to the following conditions: your Mobile Pass is not activated and you must submit your refund or exchange request no later than 3 business days before the last possible activation date. The Pass is 100% refundable within 30 days of purchase, then 80% refundable up to 3 business days before the last possible activation date. Unused travel days are neither refundable nor exchangeable unless the above conditions are met. For promotional Passes, they are 100% refundable within 7 days of purchase, and non-refundable after this period.
11.2 - Promotional Pass
Refund and exchange conditions for promotional Passes vary. Check the promotional conditions to see if your Pass is refundable and/or exchangeable. The offer is not valid for Passes purchased outside the promotional period.
11.3 - Right of Withdrawal
The legal right of withdrawal does not apply to the purchase of a Pass.
11.4 - Delays, Missed Connections, and Train Cancellations
All refund requests related to delays, missed connections, and train cancellations are not handled by RAILEE. Please fill out the Interrail compensation form.
12 - RAILEE LIABILITY
12.1 - Disclaimer
As we only act as an intermediary on behalf of the Participating Companies, we cannot be held liable, and we will not accept any liability, for any loss or damage arising from the operations of a Participating Company.
12.2 - Liability Limitation
If we are held liable for losses or damages arising from the Agreement or in connection with it, this liability will be limited to the amount paid for the relevant Pass under this Agreement.
13 - MISCELLANEOUS CONDITIONS
13.1 - Applicable Law
To the extent permitted by law: these Pass Purchase Terms and the Agreement are governed by and construed in accordance with French law; and the competent court is the French court of the department.
13.2 - Severability Clause
If any of the terms set out in these Pass Purchase Terms is found to be unenforceable, contrary to law, or invalid, the other terms will not be affected and will remain fully applicable.
13.3 - Precedence of French Version
In case of inconsistency between the French version of these Pass Purchase Terms and any other version in another language, the French version will prevail.
13.4 - Modification of Pass Purchase Terms
We may modify these Pass Purchase Terms at any time and without notice. When a term is modified, we will create a new version of the Pass Purchase Terms. The version applicable to the Agreement is the version published on the Website at the time the Agreement is concluded. Previous versions of these Pass Purchase Terms may be requested from our Customer Service.