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When you purchase a Pass on our website, the following conditions apply to your purchase (which also constitute our agreement with you):
It is important that you accept all conditions before your purchase. If you do not accept any of our conditions, you should not purchase a Pass on our website. If you have any questions regarding our conditions, please contact our customer service.
Was your train delayed or canceled, or did you miss a connection? Check the Interrail delay compensation policy to see what compensation and refund you may be entitled to claim.
Not entirely satisfied with your purchase? Check our refund and exchange policy to see what options are available to you.
This summary is provided for informational purposes only. It is not part of our agreement with you.
Please read these terms and conditions carefully before purchasing your Pass. They contain important information about your rights and obligations.
Railee, we, our, us: refers to TRAINXEUROPE SAS. You, your: any person who purchases or proposes to purchase a Pass under the Offer. Account: your personal account on the Website. Agreement: the agreement concluded between you and us by which you accepted our Offer for the purchase of one or more Passes.
These Pass Purchase Terms apply to and govern the Offer and purchase of a Pass on our Website and the Agreement.
You can review these Pass Purchase Terms on our Website before accepting the Offer. You must read these Pass Purchase Terms carefully to see if the Pass is the right product for you. If you do not accept all our terms, you must not purchase a Pass.
Unless stated otherwise, in case of inconsistency between the terms set out in these Pass Purchase Terms and any information on our Website, the term or information that is most favorable to you will apply.
We act as an intermediary for the sale of Passes on behalf of Interrail.
We are not a railway company and do not provide or operate any passenger transport services ourselves. We also have no control over or influence on the operations of any of the Participating Companies. However, we work closely with the Participating Companies to enable Pass Holders to use their Pass on passenger transport services operated by the Participating Companies.
All prices, fees and costs communicated by the Website include (local) taxes and are communicated to you before the conclusion of the Agreement. If any other costs are fixed and unavoidable, they will be included in the purchase price of the Pass. Payment can be made in any of the currencies available on our Website. The purchase of the Pass does not include Seat Reservations, which must be made separately.
From time to time, as part of commercial promotions, we offer Passes at reduced prices. These commercial promotions may also include conditions that are in addition to the conditions set out in the Pass Purchase Terms.
Delivery of a mobile Pass is free.
The Offer is legally binding on us, except in cases where there is a manifest error or fault in the Offer. We may modify or withdraw the Offer at any time before you accept it.
Acceptance of the Offer can only be made on the Website by paying the purchase price of the Pass. Your acceptance will be effective when you have made the payment and we have received it.
You expressly acknowledge that there are additional eligibility conditions and restrictions on the use of a Pass, including requirements based on age and country of residence.
You can purchase one or more Passes on behalf of one or more other natural persons.
Before accepting the Offer, you must designate a natural person as Pass Holder for each Pass you intend to purchase. To do this, you must fill in the traveler's information before accepting the Offer. The traveler's information includes their title, first name, last name, date of birth and country of residence.
When you designate another natural person as Pass Holder, you declare that the Pass Holder in question has read and accepts the conditions.
A Pass cannot be transferred from one Pass Holder to another natural person.
For Mobile Passes, if you make a minor or obvious error when entering traveler information, you must ask Customer Service to correct this error.
For Mobile Passes, if the Pass Holder's country of residence changes after the Pass is issued, you must ask Customer Service to update the country of residence.
If you request a rectification or modification, we may ask you to provide supporting evidence to verify that the rectification or modification does not result in the transfer of the Pass.
We will send you an order confirmation email to the email address associated with your account. You will need to follow the instructions to retrieve and activate the Pass via the Rail Planner app.
To learn how to activate a Mobile Pass, please refer to your order confirmation email and/or the Pass Usage Terms.
All Pass Holders must use their Pass in strict compliance with the Pass Usage Terms. You and all persons you designate as Pass Holders expressly acknowledge that the mere possession of a Pass does not constitute a contract of carriage.
It is your responsibility to ensure that you have the necessary travel documents and visas for travel within the Pass network. This responsibility also applies to any person you designate as a Pass Holder.
The Child Pass is intended for children aged 4-11. You can order up to two (2) Child Passes free of charge per Adult Pass. Child Passes are issued in the same form as the corresponding Adult Pass.
If the Pass Holder uses their Pass as a Person with Reduced Mobility, a free Pass can be requested for a natural person who will accompany the Person with Reduced Mobility. The person designated as the Free Pass Holder must be at least 17 years old.
Your Mobile Pass (excluding promotional Pass) can be refunded and exchanged when both of the following conditions are met: your Mobile Pass is not activated, and you must submit your refund or exchange request no later than the last possible activation date. Unused travel days are neither refundable nor exchangeable unless the above conditions are met.
Refund and exchange conditions for promotional Passes vary. Check the promotional conditions to see if your Pass is refundable and/or exchangeable. The offer is not valid for Passes purchased outside the promotional period.
The legal right of withdrawal does not apply to the purchase of a Pass.
All refund requests related to delays, missed connections, and train cancellations are not handled by RAILEE. Please fill out the Interrail compensation form.
As we only act as an intermediary on behalf of the Participating Companies, we cannot be held liable, and we will not accept any liability, for any loss or damage arising from the operations of a Participating Company.
If we are held liable for losses or damages arising from the Agreement or in connection with it, this liability will be limited to the amount paid for the relevant Pass under this Agreement.
To the extent permitted by law: these Pass Purchase Terms and the Agreement are governed by and construed in accordance with French law; and the competent court is the French court of the department.
If any of the terms set out in these Pass Purchase Terms is found to be unenforceable, contrary to law, or invalid, the other terms will not be affected and will remain fully applicable.
In case of inconsistency between the French version of these Pass Purchase Terms and any other version in another language, the French version will prevail.
We may modify these Pass Purchase Terms at any time and without notice. When a term is modified, we will create a new version of the Pass Purchase Terms. The version applicable to the Agreement is the version published on the Website at the time the Agreement is concluded. Previous versions of these Pass Purchase Terms may be requested from our Customer Service.